My item was delivered the next day already. Very happy with the price I paid and communication received in the process.

I order a product online that was reported in stock but turned out to be not available. It took sound x perience more than a working day to respond and offered a product at more than twice the price. This is fraud and has been reported to FNB bank with the credit card I used. How can you sell a product that you do not have in stock and take the money from a customer knowing this?

After initially struggling to get feedback regarding my online order, I got hold of De Wet. He's kept me in the loop with my 1st and consequent orders and given me great service. Will buy from these guys again.

Terrible experience with SoundX and DeWet and absolute fraud. Most of the time they just ignore messages or emails. Can get them on the phone but then they don't get back to you. - Nov 2022 Enquired about the 600m II, messages ignored - Beginning Dec 2022 Bought a pair of Klipsch 600m II demo pair after getting them on the phone since they ignored my messages - Late Dec 2022 Received the older model the 600m I (which i already had and was upgrading to the II). Assuming since they look almost identical they probably hoped I wouldn't notice that it was the previous gen. Took forever for them to respond and to collect it. - Jan 2023 Still no response, ignoring mail, calls and messages asking for the correct model to be delivered. Only after calling and speaking to someone else did i get to the bottom of it - they had sold my pair to someone else and didn't have the stock. I was assured I'd be getting a brand "new unit" now. Finally received the "new pair" After hooking them up and listening over the next few months i noticed the one tweeter would buzz and is clearly faulty on some songs. Dreading dealing with SoundX i left it for a later date having trusted Klipsch 2 year warranty they advertised to me. - July 2024 Whilst back in South africa for a month I decided i was going to try sort this out now. To my "surprise" ignoring my messages again. - Dec 2024 I decided to go through E-piphany since i have a great relationship there and have always had 5 star service. They have reached out to the distributor to take my pair in for assessment. The distributor has noted that the sales date and the Serial number do not match and in fact these were not a "new pair" and the warranty had started prior to my sales date and i must pay for the repair. Absolute Fraudsters at SoundX. I wouldn't trust buying a thing from them.